Eligible items that are unworn/unwashed, with all tags attached, & footwear in the original box with all packaging, may be returned back to us for exchange or store credit within 14 days of the day they were delivered to you.
If you selected local pickup, you will have 14 days from the date of purchase to exchange your items, or return for store credit.
Please note - we do not offer price adjustments. If a flash sale begins or last chance items are added to our sale section, we cannot make price adjustments if said items were previously purchased.
You can mail back items, or you can bring them to our Falkland location at 5689 Hwy 97 Falkland V0E 1W0 (AFTER you have emailed us and received a Return Authorization email – see “How To Return An Item” below)
Curbside Options: Please shoot us a text at 250-550-9616 if you'd like to exchange an item, or drop off an item for store credit, and we will be happy to coordinate that for you, as a curb side interaction.
We do not offer refunds (unless item received is damaged). See drop down item below for information on damaged items.
HOLIDAY RETURN POLICY: Christmas Gifts purchased after Nov 25th, are eligible for exchange or store credit until January 6th with the tags attached. Must be added in the notes at checkout that it is a gift. (**Please note: No returns will be accepted Dec 27 & 28. We will accept all holiday returns starting Dec 28 until Jan 6)
Final Sale
You may return eligible items within 14 days of receiving them (if shipped), or 14 days from the date of purchase (if local pick-up was selected)
Items must be unworn/unwashed, with all tags attached, & footwear in the original box with all packaging.
We CANNOT take back an item that has been worn, even if it has been worn for a short amount of time. Any items that have been worn cannot be returned.
FINAL SALE items that can’t be returned include:
- All items in our “SALE” section
- Jewelry & Hair Accessories
- Face Masks
- Hats, Mittens, Toques & Scarves
- Sunglasses & Blue Light Glasses
- Belts
- Swimwear
- Bodysuits, Tights, Nylons & all intimates
- Gift Certificates
Above items are FINAL SALE, no exceptions.
Final Sale
All merchandise is thoroughly checked for defects and damage prior to shipping. If you have received a damaged or defective product, we sincerely apologize!
Please notify us & send a picture of the damage to hello@chantelshaker.com within 2 days of delivery to be eligible for a refund. We will replace the damaged item if available, or refund you if the item is not available. We do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up to the manufacturers' discretion.
PLEASE NOTE: If you receive an item and you feel that it is defective or damaged and you send it back to our warehouse and we thoroughly check it for defects and damage and see nothing wrong with the item, you will NOT be refunded your shipping charges or issued a refund, and it will be sent back to you at your expense. Only when an item is 100% damaged or defective will we issue a refund.
Missing, Damaged or Stolen Packages
We are thrilled to offer shipping insurance - a package protection solution that gives our customers the best possible delivery experience & peace of mind. At checkout, choose to add low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
If you believe your package is lost, stolen or damaged, please reach out to us as soon as possible at ihello@chantelshaker.com and we will promptly investigate and locate your package. If it is unable to be located, we will replace the items, or refund you for the items if we're unable to replace them.
By deselecting shipping insurance, Vault 88 is not liable for lost, damaged, or stolen items.
How to Return an Item
Step #1: Please refer to our Return Policy & Final Sale Items above to ensure that your return meets the criteria stated.
Step #2: E-mail hello@chantelshaker.com and explain why you want to return the item. We will notify you when your return has been approved. PLEASE NOTE: We must receive your item(s) back within 14 days of the day it was delivered to you. If we receive it outside the 14 day window, we will not be able to process the exchange or issue store credit, and the item will be sent back to you at your expense.
Step #3: Drop off your securely sealed return package at any shipping location. Please note, you will be responsible for return shipping.
Step #4: As soon as we receive your return, we will process it promptly and contact you via e-mail. We'll take it from there, and get you set up with an online store credit to use towards a future purchase.
Exchanges
Once we have received your return back, and it has been processed, you will be emailed a store credit, which you can then use to place a new order.
PLEASE NOTE: We cannot hold items that you wish to exchange for. If you want to ensure that your size does not sell out, you can purchase it, and then use your credit at a later date, as it will never expire.
Store Credit
We aim to process all returns within 72 hours of your return arriving back to us.
Once we have processed your return, you will receive an email notification, with the information and store credit code to use online or in-store. Make sure to check your junk folder, just in case!
Cancellations & Abandoned Packages
Please be advised that once an order has been placed, we are unable to make any modifications to the order including cancellations or applying discounts. No exceptions.
We do not offer price adjusting. If a sale or flash sale is launched, we cannot price adjust items bought previously.
PLEASE NOTE: We reserve the right to cancel and void or refund payment for any order at any time, & for any reason.
If delivery is attempted, and the customer does not accept or pick up the package, it will be returned to us, and the customer will be responsible for all associated costs, as well as paying to have another delivery attempted.
More Questions?
Contact us
info@vault88.ca
250-550-9616